What is considered an “undue hardship” under the ADA?

A. An “undue hardship” means that an accommodation would be unduly costly, extensive, substantial or disruptive or would fundamentally alter the nature or operation of the business.

Factors to consider in determining what is an undue hardship include:

  • the nature and cost of the accommodation;
  • the overall financial resources of the facility and covered entity;
  • the number of persons employed at the facility or by the company as a whole.